Teletalk online care: About 4G Network

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Teletalk online care

1. Why should we go to 4G?

Human being always desires to live unbound. But our reality is totally different as we are living in a small developing country with an ever-growing population and amidst huge resource limitations. Our country – our “Real-world” is increasingly running out of space, the scope of making required infrastructures, being choked up with crowd and traffic. We are getting localized simply because of congestion in everywhere resulting in shorter effective life. Most of the fertile time of our only life is being wasted either in the long tailback of vehicles or being queued up or in some unproductive ways. In this way, everybody is deprived of enjoying or utilizing his life on his own. If we were able to expand our real-world we could have contained all the limitations substantially. But we are undone! Consequently, our country is losing its huge potentiality and incurring environmental disaster every day. Against the backdrop, we can create a “virtual world” that will exist hand in hand with the “Real world”. We can continue virtual working, wherever or whenever we require, with a smart device connected to 4G networks either in stationary or on the go environment. We can meet up with some of our requirements by accomplishing official or professional works and get enough recreations in the process thanks to 4G. In this way, we can make our life easier to some extent and have a manageable life. Apart from that, an opportunity would be crafted to cash in hitherto untapped global IT market which will help us keep pace with the ever-changing world.

2. What is 4G?


The G in 4G network stands for “Generation” and the 4G Network stands for the “Third Generation” of telecommunication hardware standards and general technology for mobile networking. In other words, 4G is a family of standards for mobile telecommunications that include simultaneous use of wide-area wireless voice telephone, video calls, higher wireless data rates on cell phones and other Internet-enabled devices both in mobile and stationary environment.

3. What is 4G network coverage?


According to the International Telecommunications Union, five technologies comprise 4G technology as a whole. These technologies include:
Enhanced Data Rates for GSM Evolution, known as EDGE,
Code Division Multiple Access, or CDMA 2000,
Universal Mobile Telecommunications System or UMTS,
Digital Enhanced Cordless Telecommunications and
Worldwide Interoperability for Microwave Access, or WiMax.
ITU labels 4G technology as International Mobile Telecommunications for the year 2000 (IMT-2000).

4. What are the capabilities of the 4G network?


As 4G technology is a group of radio interfaces it offers a wide-range of wireless network service and capacity. 4G technology provides subscribers with enhanced functionality, including larger bandwidth, faster data transfer rates, and spectral efficiency. The 4G network is designed to support advanced capabilities contained in mobile and stationary communication devices. Smart-phones have been the main beneficiaries of 4G technology, but devices such as desktops, laptops, and tablet computers are capable of using the technology as well.

Communication devices connected to the 4G network experience up to 14.4 megabits per second download speed and up to 5.8 Mbps upload speed.

Unlike second-generation or 2G networking, 4G allows for the simultaneous transmission of voice and data due to its increased bandwidth.

5. What are the features of 4G?


Higher capacity and noiseless voice
High-speed internet and wireless application protocol
Video calling
Mobile TV
Mobile music
Enhanced video and audio streaming
Video conferencing
Online HD gaming
Localization base services
Messaging services
Universal roaming
All sorts of multimedia services

6. What are the prerequisites for experiencing 4G?


To enjoy the benefits of 4G network coverage, three requirements must be met:
a. Possession of a mobile device with 4G capability,
b. A 4G network subscription plan and
c. Subscriber must have to be within 4G coverage areas.

7. How could I get 4G SIM (USIM) with a connection?


You can buy USIM and connection from any of your nearby Teletalk Customer Care Centers or retailer points of Dhaka listed on the Teletalk’s website, whenever you want.

8. What will happen if I am outside the 4G coverage area?

You will be continuing with 2G/2.5G services in areas where 4G coverage is absent. In that case, you have to ensure that your network setting on the handset is on dual-mode(GSM/WCDMA Auto Mode).

9. Will the 4G network be available across the country?


Teletalk has already launched 4G services in Dhaka and in its surroundings such as Gazipur, Narayanganj, and Savar. It is going to be expanded to Chittagong, Sylhet, and Cox’sbazar by June 2013. Depending on its success TBL is going to expand the 4G coverage across the country in phases.

10. How could I get 4G access if I am outside the home network?


You can access 4G services while roaming outside the home network if you have a roaming facility and under an operator who has 4G Coverage and has a roaming agreement with TBL.

11. Do I require to replace my existing 2G SIM card to avail 4G services?

4G will work on your existing 2G SIM card by switching to 4G packages. So you need not replace your existing SIM card. To switch to 4G just go to the message option, type 4G and send to 666 with the balance of at least Tk.500 in your account. Within 72 hours upgradation will be completed and you will be notified accordingly. If your mobile is not converted to 4G as mentioned, you may call Teletalk helpline-121.

12. How do I connect to Teletalk 4G networks?


If you are first time user please follow the steps given below to connect to Teletalk 4G network:-
Step-1: Get a USIM with connection/ Upgrade your existing SIM to a 4G package.
Step-2: Select network mode to “Dual/WCDMA/4G/UMTS”. For data usage dual option might be avoided.
Step-3: Configure your packet data settings with APN “wap” or type “set” and send to 738 to get a message which you need to save with password “1234” in your mobile.
Step-4: After registration, seeing the 4G/3.5G/H network symbol on your device and enabling your device data transfer, instantly you may start enjoying 4G services.

13. On what factors does 4G speed depend?


Firstly speed depends on the handset, coverage, network traffic, and the number of users currently using the 4G network at a certain point at a particular point of time. Secondly, It depends on your subscribed Data Package Speed. Teletalk is currently offering different speeds’ Data Package such as 1) 256Kbps 2) 512Kbps 3) 1Mbps 4) 2Mbps

14. Which handsets are compatible with the 4G network?


Definitely smart phone but every smart phone, despite being expensive, may not support all features. Because manufacturers are at their own discretion develop mobile stations with versatile features. Technically, R99, HSPA, and HSPA+ supported handsets are compatible with the 4G network and will at least support the Voice Service. But, regarding the availability of Data Services, the availability varies with the type of handsets. Teletalk has tested a number of renowned Mobile Stations presently available in the market which has been detailed on its website

15. What are the advantages of 4G over 3G?


4G has superseded 3G technology and precedes 4G technology. When compared to its predecessor, 4G network coverage offers several features and improvements that 3G coverage didn’t have, including high-speed Web browsing, three-dimensional gaming, and a high level of security. Because of its backward compatibility, 4G networking can do all that 3G networking could, such as digital voice, voice mail, conference calling, and simple data applications, like email. Because of 4G networking’s ability to handle high-capacity data transfers, it supports features like Video conferencing and Mobile Television.

16. What does it mean by E, 4G, and H or 4.5G as network symbol in Mobile Stations?

H or 4.5 G stands for HSPA (High-Speed Packet Access) is a new generation communication protocol that allows data connections up to 14.4Mbps download speed and up to 5.8Mbps upload speed per user in good coverage and quality conditions. 4G means WCDMA (Wideband Code Division Multiple Access) that is a 4G technology version that allows data connections up to 2 Mbps per user in good coverage and quality conditions. E stands for Enhanced Data Rates for GSM Evolution, known as EDGE that is a 2.5G technology version that can go up to a speed of 264 Kbps.

17. What is the difference between 4G and Wi-MAX?


The WiMAX standard is used mostly only for transferring data although the echo-system which supports voice using WiMAX technology is not available as of today at an affordable price. A WiMAX network is more similar in function to a large, integrated Wi-Fi network although a data handover facility is there.

With a widely available echo-system, a 4G network is designed for both voice and data traffic with the availability of seamless service while an individual is in motion.

18. What is the tariff plan of 4G services?


You can get a detailed tariff plan for 4G connections and services in Teletalk’s website

19. Which service should I go for “Pay per use” or “Bundle Offer”?


As a 4G user, it is always suggested to go for “Bundle Offer” for most economic use. As 4G is a high speed service, it is capable of loading a huge amount of data in a relatively shorter amount of time causing subscriber to pay a handsome amount of money if used on a “Pay per use” basis. This might happen even subscriber being unaware as the background process may get updated automatically. Considering that aspect we suggest all 4G users go for “Bundle Offer”, the rate and the service of which is very much lucrative compared to other Data Service Providers. Only if the subscriber is too infrequent or casual in using Internet Services, he/she can go for “Pay per use”.

20. What is Flash?

FLASH is nothing but a plug and play 4G modem to connect to the internet at very high speed. After inserting FLASH into your devices, just dial 1515 from your device to activate the modem and enjoy like never before. For better performance “only 4G” should be opted in the network setting.

21. What is Free Flux?


:: Free Flux means simply the Volume of Data.

22. What is the unlimited package?


:: Unlimited Package is a data pack for the users who need heavy data usage. In Teletalk, this package is named as “UNL”. In these packages, the subscriber(s) get certain data volumes at different speeds. After exhausting that certain data volume, “Fair Usage Policy” comes into effect. Teletalk is offering different data plans (under the Unlimited Data Package at different speeds) for both 2G and 4G subscribers.

Unlimited Packages for 4G:


Prepaid 256Kbps UNL D17 25GB

Postpaid 256Kbps UNL F3 30GB

Prepaid 512Kbps UNL D32 30GB

Postpaid 512Kbps UNL F8 35GB

Postpaid 1Mbps UNL F11 40GB

Unlimited Packages for 2G:

Prepaid UNL D6 No limit

Postpaid UNL F20 No limit

23. What is Teletalk’s FAIR USAGE POLICY (FUP)?

:: Teletalk FAIR USAGE POLICY (FUP) is a policy whenever a subscriber exceeds its pre-specified data limit it will turn to Pay Per Use rate. Teletalk existing Pay Per Use rate is 1Paisa/10kb for prepaid and 1Paisa/25kb for postpaid packages.

Teletalk’s Fair Usage Policy (FUP) is designed to safeguard the greater interest of all the Teletalk internet users, thus providing the best possible internet experience for everyone. The Fair Usage Policy is applicable for all unlimited package users. The Teletalk FUP is implemented to make sure that our Internet Service offers to all the internet subscribers optimum value in terms of speed and reliability, wherever & whenever they use it.

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